Our goal is to handcraft functional durable products that will accompany you for a lifetime of adventure. We are not happy unless your gear is performing well. Please contact us with any defects caused by production and we'll be psyched to help out with a repair or replacement.
Uphill Designs is happy to accept returns in exchange for a different product, or for store credit. Please ask us any questions before ordering; we are happy to help and want to create the perfect piece for you. Returns or Exchanges must be in new condition and in original packaging. Include your receipt and contact information or shoot us an email. If you spot a defect, please contact us before use and we'll send a return label for domestic orders.
We do not accept returns on custom orders.
All Uphill Designs leather products are crafted from full-grain leather. If product appears scratched, just use a clean, dry cloth (cotton is good) to spread leather oil onto the product.
Cleaning waxed cotton canvas: DO NOT machine wash or machine dry. Our waxed cotton canvas comes embedded with a paraffin/beeswax mix that responds well to warm water and non-chemical soap. Air dry at room temperature. Our waxed cotton canvas is waterproof. Every 6 months to a year, look over your bag and take note of any wear spots. These are spots where the bag rubs during use. Reapply any fabric wax (we suggest Otterwax) with increasing friction until you've coated the problem area.