terms & conditions

Our goal is to handcraft functional durable products that will accompany you for a lifetime of adventure. We are not happy unless your gear is performing well. Please contact us with any defects caused by production and we'll be psyched to help out with a repair or replacement.

Return Policy

Uphill Designs is happy to accept returns in exchange for a different product, or for store credit. Please ask us any questions before ordering; we are happy to help and want to create the perfect piece for you. Returns or Exchanges must be in new condition and in original packaging. Include your receipt and contact information or shoot us an email. If you spot a defect, please contact us before use and we'll send a return label for domestic orders.

We do not accept returns on custom orders.

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to uphilldesigns.com and Uphill Designs and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Uphill Designs include uphilldesigns.com. The Uphill Designs website is a ecommerce site. By using the Uphill Designs website, you consent to the data practices described in this statement.   Collection of your Personal Information We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.   Sharing Information with Third Parties Uphill Designs does not sell, rent or lease its customer lists to third parties.   Uphill Designs may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Uphill Designs, and they are required to maintain the confidentiality of your information.   Uphill Designs may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Uphill Designs or the site; (b) protect and defend the rights or property of Uphill Designs; and/or (c) act under exigent circumstances to protect the personal safety of users of Uphill Designs, or the public.   Tracking User Behavior Uphill Designs may keep track of the websites and pages our users visit within Uphill Designs, in order to determine what Uphill Designs services are the most popular. This data is used to deliver customized content and advertising within Uphill Designs to customers whose behavior indicates that they are interested in a particular subject area.   Automatically Collected Information Information about your computer hardware and software may be automatically collected by Uphill Designs. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Uphill Designs website.   Links This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.   Security of your Personal Information Uphill Designs secures your personal information from unauthorized access, use, or disclosure. Uphill Designs uses the following methods for this purpose:    - SSL Protocol   When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.   We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.   Children Under Thirteen Uphill Designs does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.   E-mail Communications From time to time, Uphill Designs may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Uphill Designs or click on a link therein.   If you would like to stop receiving marketing or promotional communications via email from Uphill Designs, you may opt out of such communications by clicking on the UNSUBSCRIBE button.   Changes to this Statement Uphill Designs reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.   Contact Information Uphill Designs welcomes your questions or comments regarding this Statement of Privacy. If you believe that Uphill Designs has not adhered to this Statement, please contact Uphill Designs at:   Uphill Designs 2821 NW Market St. Suite D Seattle, Washington 98107   Email Address: privacy@uphilldesigns.com   Telephone number: (206) 930-6286   Effective as of January 01, 2019  

Product Care

All Uphill Designs leather products are crafted from full-grain leather. If product appears scratched, just use a clean, dry cloth (cotton is good) to spread leather oil onto the product.
Cleaning waxed cotton canvas: DO NOT machine wash or machine dry. Our waxed cotton canvas comes embedded with a paraffin/beeswax mix that responds well to warm water and non-chemical soap. Air dry at room temperature. Our waxed cotton canvas is waterproof. Every 6 months to a year, look over your bag and take note of any wear spots. These are spots where the bag rubs during use. Reapply any fabric wax (we suggest Otterwax) with increasing friction until you've coated the problem area.